FAQS

Your Questions Answered in Plain English—No Tech Degree Required

Got questions about KatFile? You’re in the right place. We’ve answered the most common questions in simple, friendly language. Can’t find what you need? Email [email protected]—we respond within 24 hours (Premium Pro gets priority!).

Getting Started

What is KatFile?

KatFile is cloud storage made simple. Upload your files (photos, videos, documents, anything digital) to secure online servers. Access them from any device—phone, tablet, computer—anywhere with internet.

Think of it as an invisible, ultra-secure backpack for your digital life. Your files live safely in the cloud instead of taking up space on your devices.

How do I create an account?

  1. Visit KatFile.com
  2. Click “Sign Up” in the top-right corner
  3. Enter your email address and create a password
  4. Check your email for a verification link
  5. Click the link to activate your account
  6. Done! You instantly get 1TB free storage

No credit card required for free accounts. Start using it immediately.

Is KatFile really free?

Yes! The free account gives you:

  • 1TB storage space (holds 250,000 photos!)
  • Unlimited uploads
  • Permanent access to your files
  • All core features

Free accounts have limitations (slower speeds, ads, 1GB daily downloads), but you never pay unless you want premium features.

Do I need to download software?

No software required! KatFile works entirely in your web browser:

  • Chrome, Firefox, Safari, Edge—all modern browsers work
  • Access from Windows, Mac, Linux computers
  • Use on iPhone, Android, iPad, any mobile device

Just visit KatFile.com and log in. Everything works instantly.

Can I use KatFile on my phone?

Absolutely! The website works perfectly on all smartphones and tablets:

  • iPhone (iOS)—use Safari or Chrome
  • Android phones—use Chrome or Firefox
  • iPad and Android tablets—full functionality

The interface automatically adapts to smaller screens. Upload from your camera roll, download to your device, manage everything mobile.

What languages does KatFile support?

KatFile works in 15 languages:

  • English
  • Spanish (Español)
  • French (Français)
  • German (Deutsch)
  • Portuguese (Português)
  • Russian (Русский)
  • Arabic (العربية)
  • Japanese (日本語)
  • Chinese (中文)
  • Italian (Italiano)
  • Turkish (Türkçe)
  • Polish (Polski)
  • And more!

Change language in “Settings” with one click. The entire interface translates instantly.

Uploading Files

How do I upload files?

Super easy—three methods:

Method 1: Drag and Drop

  1. Log into KatFile
  2. Open a folder on your computer
  3. Grab files and drag them into the KatFile window
  4. Release to upload
  5. Watch the progress bar

Method 2: Browse Button

  1. Click the “Upload” button
  2. Click “Browse”
  3. Select files from your computer
  4. Click “Open”
  5. Upload starts automatically

Method 3: Mobile Upload

  1. Open KatFile in your mobile browser
  2. Tap “Upload”
  3. Choose “Photos” or “Files”
  4. Select items from your device
  5. Tap “Upload”

All methods work the same. Pick whatever feels natural!

What file types can I upload?

Everything! KatFile accepts 100+ file types:

Documents: PDF, Word (.doc, .docx), Excel (.xls, .xlsx), PowerPoint (.ppt, .pptx), text files (.txt), OpenOffice files

Images: JPG, PNG, GIF, BMP, TIFF, RAW photo formats (.CR2, .NEF, .ARW)

Videos: MP4, AVI, MOV, WMV, MKV, FLV, 4K video files

Audio: MP3, WAV, FLAC, AAC, OGG, podcasts

Archives: ZIP, RAR, 7Z, TAR, compressed folders

Software: EXE, DMG, APK, installation files

Other: Anything digital works!

Is there a file size limit?

Yes, depends on your account:

  • Free: 1GB per file (enough for most photos/videos)
  • Premium: 20GB per file (4+ HD movies!)
  • Premium Pro: 50GB per file (massive projects!)

Need to upload something bigger? Split it into parts using free tools like 7-Zip or WinRAR.

How long does uploading take?

Depends on file size and your account:

Free Account:

  • 100MB photo album: ~2 minutes
  • 1GB video: ~5 minutes

Premium Account:

  • 100MB photo album: ~5 seconds
  • 1GB video: ~20 seconds
  • 20GB project: ~6 minutes

Premium Pro Account:

  • Same as Premium, with priority bandwidth during busy times

Your internet speed also matters. Faster home internet = faster uploads.

Can I upload entire folders?

Yes! Select folders and drag them into KatFile. The system uploads everything inside while maintaining your folder structure.

Great for:

  • Vacation photo albums (100+ photos at once)
  • Work project folders (all documents together)
  • Music collections (entire playlists)

What if my upload gets interrupted?

Free accounts must restart from the beginning if uploads fail.

Premium and Premium Pro accounts auto-save upload progress. If your connection drops or browser closes, reopen KatFile and the upload resumes exactly where it stopped.

Where do uploaded files go?

Files appear in your main “My Files” area immediately after uploading. You can then:

  • Move them into folders
  • Rename them
  • Share download links
  • Delete unwanted files

Organize however makes sense to you!

Downloading Files

How do I download files?

If someone sent you a KatFile link:

  1. Click the link they sent
  2. You see a download page with filename and size
  3. Click the green “Download” button
  4. Free users: Wait 30 seconds, then download starts
  5. Premium users: Download starts immediately
  6. File saves to your “Downloads” folder

If you’re downloading your own files:

  1. Log into KatFile
  2. Find your file
  3. Click the download icon
  4. Download starts (no wait for Premium users)

Where do downloaded files go?

Files automatically save to your default download location:

Windows computers:
C:\Users\YourName\Downloads

Mac computers:
Open Finder → Click “Downloads” in the sidebar

iPhones/iPads:
Files app → “Downloads” folder

Android phones:
“My Files” app → “Downloads” folder

You can change this default location in your browser settings if you prefer saving elsewhere.

Why is my download so slow?

Free account speeds: Capped at 100 KB/s maximum

  • 1GB file = approximately 3 hours
  • 4GB movie = approximately 11+ hours

Solutions:

  • Upgrade to Premium (speeds up to 1,000 MB/s!)
  • Download during off-peak hours (late night/early morning)
  • Check your internet connection speed
  • Close other programs using bandwidth

Premium accounts: Get full internet speed with no artificial limits. Same 4GB movie downloads in 2-4 minutes instead of 11 hours.

Can I pause and resume downloads?

Free accounts: No. If a download interrupts, restart from the beginning.

Premium accounts: Yes! Resume downloads exactly where they stopped. Your internet crashed? Computer died? Browser closed? Just restart the download and it continues from the last byte received.

Perfect for huge files, unstable connections, or downloading on the go.

What’s the daily download limit?

Limits vary by account:

  • Free: 1GB per day (e.g., one movie or 200 songs)
  • Premium: 100GB per day (e.g., 20+ HD movies)
  • Premium Pro: 200GB per day (e.g., 40+ HD movies)

Limits reset at midnight UTC (check your timezone). Upgrading to Premium removes this frustration for 99% of users.

Why do I have to wait before downloading?

Free accounts have a 30-second countdown before each download. This helps manage server load and encourages upgrades to Premium.

Premium and Premium Pro users skip all wait times. Click “Download” and transfers start instantly. Worth the $0.53/day for most people!

Can I download multiple files at once?

Free accounts: Download one file at a time.

Premium accounts: Download multiple files simultaneously at full speed. Download entire folders packaged as convenient ZIP files with one click.

Do downloads contain viruses?

All downloads get scanned for viruses automatically:

Free & Premium: Basic malware scanning blocks known threats.

Premium Pro: Advanced real-time scanning with continuously updated threat databases catches new threats immediately.

KatFile acts like a security bouncer—infected files get blocked before reaching your device. Still, always run your own antivirus software for maximum protection!

Organizing Files

How do I create folders?

  1. Log into your KatFile account
  2. Click “New Folder” button
  3. Type a folder name (e.g., “Vacation 2024”)
  4. Press Enter
  5. Done!

Drag files into folders to organize them. Create unlimited folders and subfolders. Build any organization system that works for you.

Can I rename files and folders?

Yes! Click any file or folder, then click the “Rename” option. Type the new name and press Enter. Changes save instantly.

Rename as often as you want. Won’t affect download links you’ve already shared.

How do I delete files?

  1. Find the file you want to delete
  2. Click the delete/trash icon
  3. Confirm you really want to delete it
  4. File permanently disappears

Warning: Deletion is permanent! Deleted files cannot be recovered—even by KatFile support staff. Download important files before deleting if you might need them later.

Can I move files between folders?

Absolutely! Just drag files from one folder and drop them into another. Or use the “Move to…” button to select destination folders from a menu.

Move multiple files simultaneously by selecting them all first (Ctrl+Click on Windows, Command+Click on Mac).

How do I search for files?

Use the search box at the top of your account. Type any:

  • Filename
  • Keyword
  • File type
  • Date

Results appear instantly from all your folders. Click any result to open its location.

Advanced filters let you search by file size, upload date range, or specific folders only.

Sharing Files

How do I share files?

  1. Find the file you want to share
  2. Click the “Share” button or chain-link icon
  3. A unique download link copies to your clipboard automatically
  4. Paste this link anywhere: text messages, emails, social media, forums, websites

Recipients click the link and can download immediately. No KatFile account required for them!

Can I share entire folders?

Yes! Click any folder and select “Share.” KatFile generates a link showing all files inside the folder.

Perfect for:

  • Sharing 100 vacation photos at once
  • Sending complete work projects to clients
  • Distributing music playlists to friends

Recipients see everything in the folder without downloading your entire collection.

Do shared files expire?

Shared links work as long as the file exists in your account. Files auto-delete based on inactivity:

  • Free: 30 days after last download
  • Premium: 60 days after last download
  • Premium Pro: 1 year after last download

Download or share the file again to reset its activity timer. Active files never expire.

Can I password-protect shared files?

KatFile doesn’t have built-in password protection yet (feature coming soon!).

Workaround: Use free software like 7-Zip or WinRAR to create password-protected ZIP files before uploading. Share the download link + password separately.

Can I see who downloaded my files?

Free & Premium: See total download count per file.

Premium Pro: Get detailed analytics:

  • Download dates and times
  • Geographic locations of downloaders
  • Bandwidth used
  • Earning reports (if monetizing)

Great for content creators tracking engagement!

Will my clients see ads when downloading?

Free accounts: Yes. Download pages show banner ads and occasional pop-ups.

Premium & Premium Pro: No ads ever. Download pages stay completely clean. Perfect for professional sharing—clients see your files without distractions.

Account & Security

Is KatFile safe?

Extremely safe! Security features include:

Military-Grade Encryption: All files protected with AES-256 encryption (same standard used by governments and banks). Files scramble during transfers and while stored.

TRUSTe Certification: Independent privacy watchdog verification proves KatFile follows strict security standards.

Double Backups: Files automatically save in two separate data center locations. If one fails, your backup stays safe.

Virus Scanning: Automatic malware detection blocks infected files before they reach you.

No Data Selling: KatFile never sells your data, emails, or file information to advertisers or third parties.

Your files are safer on KatFile than on a USB stick in your desk drawer!

What if I forget my password?

  1. Go to the KatFile login page
  2. Click “Forgot Password?”
  3. Enter your email address
  4. Check your email for a reset link
  5. Click the link and create a new password
  6. Log in with your new password

Reset links expire after 24 hours for security. Request a new link if yours expires.

Can I change my email address?

Yes! Log into account settings and update your email address. You’ll receive a verification email to confirm the change. Click the verification link to complete the process.

How do I cancel my Premium subscription?

  1. Log into your KatFile account
  2. Go to “Account Settings”
  3. Click “Subscription” or “Billing”
  4. Select “Cancel Subscription”
  5. Confirm cancellation

You keep Premium features until your current billing period ends. Then your account reverts to Free automatically. All files stay accessible—you just lose premium perks.

Can I get a refund?

Yes, with conditions:

Request refunds within 24 hours of purchase for a 90% refund (10% processing fee).

After 24 hours, refunds handled case-by-case. Email [email protected] explaining your situation. Many refund requests get approved for legitimate reasons (accidental purchases, billing errors, etc.).

What if my account gets hacked?

Contact [email protected] immediately! Include:

  • Your username
  • Last known password
  • Description of what happened
  • Any suspicious emails you received

KatFile support will investigate and help recover your account. Enable two-factor authentication (coming soon!) for extra security.

Files & Storage

How much storage do I get?

  • Free: 1TB (approximately 250,000 photos)
  • Premium: 5TB (approximately 1.3 million photos)
  • Premium Pro: Unlimited (literally no limits!)

Most people never fill 1TB free storage. Premium’s 5TB handles years of family memories. Premium Pro’s unlimited storage means never deleting anything again.

What happens when I reach my storage limit?

You can still:

  • Download existing files
  • Share existing files
  • Delete files to free space

You cannot upload new files until you:

  • Delete old files to drop below the limit, OR
  • Upgrade to a plan with more storage

KatFile sends email warnings when you approach storage limits.

Why did my files disappear?

Files auto-delete after inactivity periods:

  • Free: 30 days since last download
  • Premium: 60 days since last download
  • Premium Pro: 1 year since last download

“Last download” means either you downloaded it OR someone used your shared link to download it.

Prevention: Download or re-share files before they expire to reset the timer. Active files never disappear.

Can I recover deleted files?

No. Deletion is permanent and immediate. KatFile cannot recover deleted files—even with Premium Pro accounts.

Tip: Download important files before deleting, or move them to an “Archive” folder instead of deleting if you’re unsure.

Do you compress or reduce file quality?

Never! KatFile stores files exactly as you upload them:

  • Photos maintain original resolution
  • Videos keep original quality
  • Documents stay perfectly readable
  • No compression algorithms alter your files

What you upload is exactly what gets downloaded. Bit-for-bit identical.

Pricing & Payments

How much does Premium cost?

Premium:

  • Monthly: 15.99/month(15.99/month(0.53/day)
  • Yearly: 177.99/year(177.99/year(0.48/day—saves $14!)
  • Lifetime: $549.99 one-time (never pay again!)

Premium Pro:

  • Monthly: 34.99/month(34.99/month(1.16/day)
  • Yearly: 389.99/year(389.99/year(1.07/day—saves $30!)
  • Lifetime: $899.99 one-time (never pay again!)

All prices in USD. Prices may vary slightly by region.

What payment methods do you accept?

Credit/Debit Cards: Visa, Mastercard, American Express, Discover

Digital Wallets: PayPal, Apple Pay, Google Pay, Alipay, Venmo

Cryptocurrency: Bitcoin, Ethereum, Litecoin, other major coins

Local Payment: Cash via authorized resellers in 50+ countries

All transactions use secure SSL encryption. Your payment information stays completely safe.

When does my subscription renew?

Monthly subscriptions renew automatically every 30 days from your purchase date.

Yearly subscriptions renew automatically every 365 days from your purchase date.

Lifetime subscriptions never renew—you pay once and own forever!

KatFile sends email reminders 7 days before renewal. Cancel anytime before renewal to avoid charges.

Can I upgrade from Premium to Premium Pro?

Absolutely! Upgrade anytime from account settings. You’ll pay the prorated difference for the current billing period, then the new rate moving forward.

Example: Purchased Premium monthly on June 1. Upgrade to Premium Pro on June 15. You pay approximately 9.50extra(halfofthe9.50extra(halfofthe19 difference), then $34.99/month starting July 1.

Can I downgrade from Premium Pro to Premium?

Yes. Changes take effect at the end of your current billing period. You keep Premium Pro features until then, then drop to Premium at renewal.

Do lifetime plans really last forever?

Yes! Pay once and use premium features for as long as KatFile exists. No renewal fees. No hidden charges. Truly lifetime access.

Lifetime plans are best for users who plan to use KatFile for 3+ years. Break-even point:

  • Premium Lifetime: 34 months vs. monthly payments
  • Premium Pro Lifetime: 25 months vs. monthly payments

After break-even, you’re getting free premium service forever!

Making Money with KatFile

Can I earn money sharing files?

Yes! KatFile’s affiliate/creator program pays you for downloads:

  1. Upload useful files (recipes, templates, guides, resources)
  2. Share download links online (social media, forums, blogs)
  3. Earn 5–5–20 per 1,000 downloads
  4. Get paid weekly via PayPal

The more downloads, the more you earn. Some users make 100–100–500 monthly!

What files can I monetize?

Allowed:

  • Your own creations (recipes, templates, music beats)
  • Free resources (guides, tutorials, checklists)
  • Open-source software (Linux distributions, free programs)
  • Public domain content (old books, classic music)

Forbidden:

  • Copyrighted movies, TV shows, paid software
  • Pirated content
  • Pornography or illegal material
  • Hate speech or scam files

Violating these rules results in permanent account termination.

How do I get paid?

Weekly automatic payments to your PayPal account. Minimum payout: $20.

Once your earnings reach $20, KatFile automatically sends payment every Monday. Add your PayPal email in account settings.

Bank wire transfers available for earnings over $500.

Can I track my earnings?

Yes! Premium Pro accounts get detailed analytics:

  • Daily/weekly/monthly earning reports
  • Downloads per file
  • Geographic distribution of downloaders
  • Best-performing content

Free and Premium users see basic download counts and total earnings.

Technical Support

How do I contact support?

Email: [email protected]
Include your username, detailed description of the problem, and screenshots if helpful.

Response times:

  • Free/Premium accounts: Usually under 48 hours
  • Premium Pro accounts: Guaranteed under 24 hours (priority queue!)

No phone support currently available for Free/Premium. Premium Pro users can request phone callbacks for urgent issues.

Where is the help center?

Visit KatFile.com/help for:

  • Complete FAQ database
  • Video tutorials
  • Step-by-step guides
  • Troubleshooting articles

Search the help center before emailing—you might find instant answers!

What if I found a bug?

Report bugs to [email protected] with:

  • Detailed description of the problem
  • Steps to reproduce the bug
  • Browser and device information
  • Screenshots showing the issue

KatFile investigates all bug reports. Critical bugs get fixed within hours. Minor bugs typically resolved within days.

Can I suggest new features?

Absolutely! Email feature requests to [email protected]. KatFile values user feedback and implements popular requested features regularly.

Recent user-requested additions:

  • Mobile interface improvements
  • Folder sharing
  • Advanced search filters
  • More language support

Troubleshooting Common Issues

My download says “Invalid Link” or “File Not Found”

Causes:

  • File was deleted by the uploader
  • File expired due to inactivity (30/60/365 days)
  • Link was copied incorrectly (missing characters)
  • Temporary server issue

Solutions:

  • Contact the person who shared the link
  • Ask them to re-upload the file
  • Double-check you copied the entire link
  • Try again in 10 minutes (server issues usually resolve quickly)

Upload stuck at 99%?

Causes:

  • Large files need extra processing time
  • Browser cache causing hiccup
  • Slow internet connection

Solutions:

  • Wait 2-3 minutes—KatFile processes large files
  • Refresh the page (progress auto-saves!)
  • Clear browser cache and retry
  • Check your internet connection speed

Why can’t I upload files larger than 1GB?

You’re on a Free account! Limits:

  • Free: 1GB max
  • Premium: 20GB max
  • Premium Pro: 50GB max

Solutions:

  • Split large files using 7-Zip or WinRAR
  • Upgrade to Premium/Premium Pro
  • Compress files before uploading (may reduce quality)

Download failed at 95%—now it starts over!

You’re on a Free account, which doesn’t support resume functionality.

Solution: Upgrade to Premium ($15.99/month) to resume interrupted downloads exactly where they stopped. Worth it for large files!

I’m getting CAPTCHA tests constantly

Free accounts must solve CAPTCHA puzzles before downloads (helps prevent bots).

Solution: Upgrade to Premium or Premium Pro to skip all CAPTCHAs forever. Saves time and frustration!

Files won’t open after downloading

Causes:

  • File corrupted during upload/download
  • Missing software to open file type
  • Antivirus quarantined the file
  • File was already damaged before uploading

Solutions:

  • Re-download the file (might have been corrupted)
  • Install appropriate software (e.g., VLC for videos, Adobe Reader for PDFs)
  • Check antivirus quarantine folder
  • Contact the person who uploaded the file

Privacy & Legal

What data do you collect?

KatFile collects:

  • Email address (for account access)
  • IP address (for security/abuse prevention)
  • Upload/download activity (for service improvement)
  • Payment information (processed securely by third-party providers)

KatFile does NOT collect:

  • File contents (never scanned for advertising)
  • Personal information from files
  • Browsing history outside KatFile
  • Social media connections

Do you sell my data?

Absolutely not! KatFile never sells:

  • Your email address
  • Your files or file metadata
  • Your download/upload history
  • Any personal information

Revenue comes from Premium subscriptions and ethical advertising on Free accounts—never from selling user data.

Can government agencies access my files?

KatFile complies with valid legal requests from law enforcement:

  • Court orders
  • Search warrants
  • Subpoenas

However, files are encrypted, making content access difficult even with legal orders. KatFile cannot decrypt files without your password.

Premium Pro’s anonymous mode adds extra privacy protection for sensitive work.

What’s your copyright policy?

KatFile respects intellectual property rights. Copyright holders can file DMCA takedown requests for infringing content.

If you uploaded copyrighted material: Your account may be suspended or terminated.

If someone is sharing your copyrighted work: Email [email protected] with proof of ownership and the infringing link.

Where are files physically stored?

KatFile uses secure data centers in multiple countries for redundancy and speed. Exact locations not disclosed for security reasons.

All data centers feature:

  • 24/7 security monitoring
  • Climate-controlled environments
  • Redundant power supplies
  • Military-grade physical security

Your files are safer than on your own devices!

Advanced Features (Premium Pro)

What is anonymous downloading?

Premium Pro hides your digital identity when downloading files:

  • IP address masked
  • Geographic location hidden
  • Download activity untraceable
  • Complete privacy

Perfect for journalists, activists, lawyers, or anyone valuing privacy. Your downloads leave no digital footprint.

How does priority support work?

Premium Pro users jump the support queue:

  • Maximum 24-hour response time (usually much faster)
  • Dedicated premium support agents
  • Phone callback option for urgent issues
  • Priority bug fixes

Free/Premium users get standard support (usually under 48 hours).

What’s advanced virus scanning?

Premium Pro includes real-time malware protection:

  • Continuously updated threat databases
  • Catches newest viruses immediately
  • Scans during uploads AND downloads
  • Blocks infected files automatically

Free/Premium get basic scanning (still very good, just not cutting-edge).

Can I get dedicated bandwidth?

Premium Pro includes priority bandwidth allocation during peak hours. Your downloads and uploads jump the queue when servers get busy.

Translation: Premium Pro stays fast even when everyone else is downloading.

Still Have Questions?

Check the help center: KatFile.com/help
Searchable database with hundreds of articles

Email support: [email protected]
Real humans respond (usually within 24-48 hours)

Join the community: KatFile Facebook group
Connect with other users, share tips, get peer support

Follow for updates: @KatFile on Twitter
Latest news, promotions, feature announcements

Ready to Get Started?

Try Free: No credit card required. 1TB storage instantly. Perfect for testing.

Create Free Account

Go Premium: Just $0.53/day for speed, convenience, and peace of mind.

Upgrade to Premium

Unlock Premium Pro: Ultimate power for professionals at $1.16/day.

Get Premium Pro

“KatFile isn’t just storage—it’s peace of mind for your digital life.”

Over 2 million satisfied users worldwide. Join them today!